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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very Good | Good | Neither Good Nor Poor | Poor | Very Poor | Don't Know |
|---|---|---|---|---|---|---|
| Jan 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2024 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jul 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2024 | 54 | 6 | 1 | 1 | 0 | 0 |
| Sep 2024 | 110 | 25 | 10 | 3 | 1 | 0 |
| Oct 2024 | 126 | 20 | 7 | 3 | 0 | 0 |
| Nov 2024 | 162 | 42 | 6 | 3 | 2 | 0 |
| Dec 2024 | 137 | 22 | 7 | 1 | 0 | 0 |
Patient feedback
We asked the question:
Why did you choose that response?
I just wanted to feedback how helpful the receptionist team have been. I needed an appointment on my day off and they very kindly sorted one out for me despite the surgery being extremely busy. Everyone I spoke to was extremely professional and kind. Working in the NHS I understand the pressure everyone is under and think the calm and polite attitude of the reception team is a credit to them and everyone at the surgery. I hope this can be fed back to them.
Posted on: 25/02/2022