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Surgery Mission Statement

What You Can Expect From Fallodon Way Medical Centre

Fallodon Way Medical Centre aspires to be a professional, friendly organisation dedicated to providing high quality personalised medical care to all members of the practice community.

All patients will be treated as individuals and receive courtesy and respect at all times regardless of age, sex, religious beliefs and ethnic origin.

We will respect our patients’ privacy, dignity and confidentiality at all times. Anything that is discussed with a member of the practice or written in patients’ records is kept secure and confidential. Patients or other parties may request to view medical records, subject to limitations of the law and all initial enquiries must be made in writing.

Patients will be consulted with on the most appropriate care and if necessary a referral made to other health care professionals with the patient’s agreement, understanding and consent.

Our clinicians will endeavour to help patients to understand their own health, conditions and illnesses. This includes understanding any treatment and its side effects, how to prevent illness from returning or worsening and advice on ways the patient may treat them-selves (“self- care”).

The doctors endeavour to see their patients on time but on occasions a medical issue can delay their surgery. Should such a delay occur, you will be advised by the receptionist.

We will do our best to ensure that our surgery building is welcoming, clean, safe to navigate and appropriate to the needs of users, including the disabled.

Patients who request to receive urgent medical attention during a day will receive prompt medical assistance, usually within 4-5hrs. This may be provided as either a telephone consultation, surgery appointment or home visit.

Routine appointments can be booked either by phone, on-line or by visiting the practice. We will always try to offer an appointment with a GP of your choice, but you should realise that this may increase the time you would need to wait for that appointment.

When changes are introduced to the practice procedures we will communicate these to patients via our website, telephone on hold message, Jayex board and notices.

When the surgery is closed, we have a robust system in place for patients to obtain medical advice and support.

What We Ask of You

Please:-

Be courteous to our staff at all times.

Respond in a positive way to questions asked by the reception staff.

Attend appointments on time or give the practice adequate notice of cancellation so as to allow someone else to use the appointment.

Be aware that an appointment is for one person only and is 10minutes long. Where another member of the family needs to be seen or discussed, another appointment should be made.

Understand that your doctor will endeavour to deal with one main issue within the appointment time and may ask you to make a further appointment. If you have more than one problem to discus, please ask for additional time when you book.

Please allow 48 hours notice for prescription requests to be processed.



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