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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Local Patient Record Network

Improving your care through the appropriate sharing of information

Fallodon Way Medical Centre is a member of the GP Care Local Patient Record Network.

This means that key areas of your medical record may be made available to approved local NHS hospitals and Out of Hours care providers who may be responsible for your care out of hours or in an emergency.

This information will only be accessed by trained staff and only with your consent (unless you are too ill to give it). We believe that sharing this information will improve the quality of healthcare you receive, when you need NHS treatment outside of the surgery, but the choice to share this information is yours.

For a detailed information leaflet or to opt out of making your records available on this local network, please speak to a receptionist.

Complaints

Customer service form

The practice has a robust complaints procedure which has been developed in line with the latest guidelines. We take all complaints very seriously and hope most concerns can be sorted out quickly and easily, often at the time they arise and with the person concerned. If this is not possible and you wish to make a complaint please contact us as soon as possible to aid any investigations that need to be made. Please send written details of any complaint to the Practice Manager so that the complaints procedure can be initiated.

Practice Manager
Mrs Leigh Frost
Fallodon Way Medical Centre
13, Fallodon Way
Henleaze
Bristol
BS9 4HT 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



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